Customer experience management has become priority for many mobile network operators in recent years. No longer can customers simply be segmented and targeted based on a number of criteria. Omni-channel customer experience will become a prerequisite in the future, and connecting your customer data and communication across your touch point channels will result in a far superior customer experience. Understanding the individual customer and targeting specialised communication and campaigns based on the individual will become increasingly more important for customers.
Mobik Solutions has developed from a deep knowledge of both the telecommunications vertical, and our capabilities in processing, analysing, reporting and delivering actionable results derived from massive amounts of data.
Mobik Customer Intelligence is the interconnection between your customer data and network capabilities, providing both predictive and prescriptive analytics on how the network can be best utilised efficiently, and in turn integrated with customer intelligence to provide the best possible customer engagement.